News

Shipping Cost Issues

Posted by Dean Rowan on

Shipping Cost Issues

  Business over the past few months has grown substantially and our client base now includes many customers outside of our region and outside of Ontario. All of those orders need to be shipped and we are concerned about making sure we can ship as cost effectively as possible. This makes sense for you, our customer, and for us, since any shortfall in the shipping cost calculated online is made up by us. We have never asked for additional shipping cost even though we occasionally run into discrepancies that require us to make up the difference. In digging into the...

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Is it Crystal or Caramel Malt?

Posted by Dean Rowan on

The following long read is taken from the Briess website and serves as a good overview of the origins of this type of malt, as well as some understanding of the differences.  Author: Bob Hansen, Briess USA Homebrewers are often confused by the terms crystal and caramel malt and are sometimes uncertain as to whether these are basically the same thing and can be used interchangeably, or whether they are quite different animals. Partly this comes from the fact that crystal and caramel malts come in a range of different colors, and that individual products from one maltster may not be identical to those...

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Stocking Issues

Posted by Dean Rowan on

So this might just be the most boring read ever, but it occurred to me today to try and explain why we sometimes have inventory issues. Like I said, boring for many but it might help you sleep if the stress of COVID-19 is keeping you up! As many retail stores do, we have a client-facing website that you all see and interact with to buy or research products. On the office side, we also have inside-facing software that you don't see but which allows us to order products, track and pay taxes, etc. In between these two "systems" is...

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FLAT RATE GTA Service

Posted by Dean Rowan on

In the past few weeks, we have been able to make dozens of deliveries to homebrewers in Durham, Scarborough and a few spots around the GTA. With the help of an old friend who finds himself at home these days, we are now able to offer a flat rate home-delivery option to most of the GTA. When does it start? As it happens, we had already planned to close on Friday April 10 through until Monday April 13, back to the shop on the 14th. We will begin deliveries on Tuesday April 14th. When are deliveries being made? Monday through Friday, mostly...

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NO IN-STORE SHOPPING, BUT FREE DELIVERY

Posted by Dean Rowan on

NO IN-STORE SHOPPING, BUT FREE DELIVERY

Effective March 24, 2020, we will be shortening our workday IN the store so we can spend a few hours each day making home deliveries. 

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